FAQ's

Q: Are we insured?

A: Yes, we have public liability insurance in place up to 5 million pounds. We have never had to claim but if we did,we would be covered.

Q: If i book an appointment in advance, will I have to wait in all day for you to arrive like some companys?

A: When we book an appointment, we always take a contact number so that if we are running late due to a previous job over running, we can keep the customer informed and give them the option of waiting for us a little longer if they are able to, or rebooking another appointment.

Q: I had a previous plumber who charged me for parts that were not changed. How do I know you wont do this?

A: We wont ever do this. We will leave any changed parts behind for the customer to see if they request us to.

Q: You have just installed a new boiler for me. How do I know its been done correctly?

A: You will receive a certificate from CORGI under the gas works notification scheme. Please keep this safe. This will be needed from 2007 to go into the new Homeowner Information Packs. The “ HIP” will be required from 2007 if you sell your property. In addition to this we shall also carry out and issue a homeowner gas safety report free of charge.